We have compiled a list of frequently asked questions to help clarify what the current government guidelines mean for our customers who are moving home during this period. If you have any further questions or would like to discuss an upcoming move, please get in contact with us.
Are We Still Allowed to Operate?
At this stage removals is considered an essential service (transport & logistics), and we will continue to help move you and your possessions. The situation in constantly changing so we will endeavour to keep our customers updated during this time.
Does the 2 Person Gathering Limit Affect My Move?
No, this limit will not affect your move. The changes we have made to our moving process (see below) help ensure we can operate in a manner that keeps our crew and customers safe.
What Has Changed from the Regular Moving Process?
Whilst we are still operating, we have implemented the following changes to our regular service to ensure the safety of our customers and crew:
- Quotes can be completed over video, phone and text. We will limit our in person inspections
- We will contact you before your move and ask you a series of questions related to COVID-19 and your possible exposure.
- Our pickup and delivery crews will unfortunately not be able to greet you with a handshake, and will request that you keep a friendly distance of at least 1.5m away. Our crew will be sanitising regularly during your move.
- We want to keep the number of people on site to a minimum so we request only required people only be at your home for the duration of your move.
What Happens to My Planned Move If We Are in Self-isolation and Cannot Leave Our House?
If you are in self-isolation unfortunately we cannot deliver or pickup your household goods. Our priority is to ensure we provide a safe working environment for you and our crew. We would look to reschedule your move for when you are out of self-isolation at no additional cost to you.
What Should I Do If I Need to Cancel or Postpone My Move Due to Covid-19?
Should you need to postpone your move, we will look to change your dates at no additional cost. Please reach out to us as soon as possible as we cannot guarantee availability.
What Should I Do If I Have a Booked Move Coming Up?
If you have a booked move, we will keep in close contact with you to ensure everything can proceed and on schedule.